Privacy Policy

Privacy Policy – Vera & Ellen

This Privacy Policy describes how Vera & Ellen (“the Site”, “we”, “our”, or “us”) collects, uses, and shares your personal information when you visit veraandellen.com (the “Site”), use our services, make a purchase, or otherwise communicate with us regarding the Site (collectively, the “Services”).

In this Privacy Policy, the terms “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor, or any other individual whose information we collect under this Privacy Policy.

Please read this Privacy Policy carefully.

CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised policy on the Site, update the “Last Updated” date, and take any other steps required by law.

HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION
To provide our Services, we collect the information described below. The type of information we collect and use depends on how you interact with us.

In addition to the uses described below, we may use your information to communicate with you, provide or improve our Services, comply with legal obligations, enforce our Terms of Service, and protect or defend our rights, our Services, and our users.

WHAT PERSONAL INFORMATION DO WE COLLECT?
The type of personal information we collect depends on how you interact with our Site and Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be associated with you.

INFORMATION YOU PROVIDE DIRECTLY
This may include:

  • Contact information (name, address, phone number, email address)

  • Order details (billing and shipping address, payment confirmation, email, phone number)

  • Account details (username, password, security questions, related information)

  • Customer support information (messages you send when contacting us)

Some features require personal information. If you choose not to provide it, certain services or features may be unavailable.

INFORMATION COLLECTED AUTOMATICALLY
We may automatically collect certain information about your interactions with the Services (“Usage Data”) using cookies, pixels, and similar technologies, including:

  • Device and browser details

  • Network connection information

  • IP address

  • Interaction data with the Site and Services

INFORMATION RECEIVED FROM THIRD PARTIES
We may receive personal information from third parties, including:

  • Service providers such as Shopify, which supports our store infrastructure

  • Payment processors that collect payment data (e.g. card details and billing address) to process transactions and fulfill orders

This information is handled in accordance with this Privacy Policy.

HOW WE USE YOUR PERSONAL INFORMATION

  • To deliver products and services: processing orders and payments, shipping, returns, exchanges, account management, and service updates.

  • For marketing and advertising: sending promotional messages by email, SMS, or mail, and displaying targeted advertising on our Site or third-party platforms.

  • For security and fraud prevention: detecting, preventing, and addressing fraudulent or illegal activity. You are responsible for keeping your account login credentials secure.

COOKIES
We use cookies like many websites. Information about cookies used by Shopify-hosted stores can be found here:
https://www.shopify.com/legal/cookies

HOW WE SHARE YOUR PERSONAL INFORMATION
We may share your personal information with third parties for legitimate business purposes, contractual obligations, or legal reasons, including:

  • Vendors and service providers (IT services, shipping, payment processing, analytics, customer support, cloud storage)

  • Marketing and business partners

  • Our corporate group or affiliated companies

THIRD-PARTY WEBSITES AND LINKS
Our Site may contain links to third-party websites or platforms. We are not responsible for the privacy or security practices of those sites. We encourage you to review their privacy policies.

YOUR RIGHTS: ACCESS, DELETION, AND CORRECTION
Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request deletion of your personal data

  • Request correction of inaccurate or incomplete data

CONTACT
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
📧 support@veraandellen.com