Return & Shipping Policy
Return & Shipping Policy – Vera & Ellen
IMPORTANT: Please read our return policy carefully. No exceptions will be made, as you agreed to the terms at the time of purchase.
RETURNS
Timeframe: You have 30 days from the date of receiving your product to request a return. After this period, we unfortunately cannot offer a refund or exchange.
Conditions: Returned items must be in the same condition as received, unused and in the original packaging. For items where hygiene is important, products must be properly cleaned before starting the return process.
Exclusions: For hygiene reasons, certain items cannot be returned, including underwear, lingerie, tights, and some skincare products.
RETURN PROCESS
To request a return, please email support@veraandellen.com with the following details:
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Order number
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Reason for the return
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Photo of the product (if damaged)
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Contact information
REFUNDS
Once your return is received and inspected, you will receive an email notification confirming the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original payment method within 30 days.
Delayed or missing refunds: If you haven’t received a refund after 30 days, first check your bank account. If the refund is still not visible, contact support@veraandellen.com.
COSTS
Return shipping costs are the responsibility of the customer. We strongly recommend using a tracked shipping service, as we are not responsible for lost returns.
Returns must be shipped to China, with return shipping costs starting from $30 USD, paid by the customer.
EXCEPTIONS
Defective or incorrect items: If you receive a defective or incorrect item, we will send a replacement at no cost. If the second shipment is also incorrect or defective, you will receive a full refund.
Order cancellations: Orders cannot be cancelled once placed due to our automated processing system.
SHIPPING & DELIVERY INFORMATION
Processing time: 1–3 business days. Orders placed on Friday evening or during the weekend may take longer.
Delivery time: 6–12 business days on average.
Note: In some cases, delivery may take up to 30 days due to order volume, global delays, or holidays.
PLACING AN ORDER
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Go to the product page and click Add to Cart.
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Select the correct variant and click Checkout.
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Enter your shipping details and click Continue to Shipping.
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Review your address. Shipping is always free.
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Click Continue to Payment and complete your order.
PAYMENT METHODS
All payments are securely processed via SSL encryption.
Accepted payment methods: Visa, Mastercard, AMEX.
FREE SHIPPING
We offer free home delivery on every order. No minimum spend required.
ORDER SHIPPING
To keep our prices competitive, we group shipments in bulk once a minimum order volume is reached. This helps reduce costs and supports a more sustainable process.
PLEASE NOTE
Due to high demand and seasonal conditions, shipping delays may occur. We appreciate your patience and will always do our best to dispatch orders as quickly as possible.
For same-day shipping requests or questions, contact support@veraandellen.com